What is MB Experience?

MB Experience creates beautifully curated gift boxes for every occasion. Each box is thoughtfully hand-packed with carefully selected products to help you celebrate life's special moments and create lasting memories.

Do you offer personalised gift messages?

Yes! Every order can include a complimentary personalised gift message. Simply write your message before checkout, and we'll include it inside the gift box.

Where do you deliver?

We currently deliver across London with fast local delivery. We're also working towards expanding our delivery service to more areas in the future.

How long does London delivery take?

Most London orders are delivered within 1–2 working days. During busy periods or seasonal events, delivery may take slightly longer, but we'll always aim to dispatch your order as quickly as possible.

Can I send a gift directly to someone?

Absolutely! Simply enter the recipient's delivery address at checkout, and we'll deliver the gift directly to them. We never include pricing or invoices inside gift boxes sent directly to recipients.

Are your gift boxes ready to gift?

Yes! Every gift box is beautifully presented and ready to gift straight away, so there's no need for additional wrapping.

What occasions are your gift boxes suitable for?

Our collections are perfect for birthdays, new baby celebrations, baby showers, thank-you gifts, self-care treats, anniversaries, congratulations, seasonal celebrations and many other special occasions.

Can I customise a gift box?

Some gift boxes may offer personalisation options. If you're looking for something bespoke, please contact us before placing your order and we'll do our best to accommodate your request.

What happens if my order arrives damaged?

We take great care when packaging every order. However, if your gift box arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and contents so we can resolve the issue as quickly as possible.

Can I return my order?

If your order is damaged or you've received the wrong item, please get in touch as soon as possible. Due to the nature of curated gift boxes and certain products, some items may not be eligible for return. Please refer to our Returns Policy for full details.

Do you offer corporate or bulk orders?

Yes! We can create gift boxes for businesses, employee appreciation, client gifts, events and special occasions. Please contact us to discuss your requirements and receive a personalised quote.

Will the recipient see the price?

No. We never include receipts, invoices or pricing information inside gift boxes that are sent directly to recipients.

Are the products shown exactly what I'll receive?

We always aim to provide the products shown in our photographs. If a particular item becomes unavailable, we may replace it with a similar product of equal or higher quality while maintaining the overall style and value of the gift box.

How can I contact MB Experience?

You can get in touch through our Contact page, by email, or by sending us a message on Instagram or Facebook. We'll be happy to help with any questions.

How can I stay updated on new collections and offers?

Follow us on Instagram and Facebook, or subscribe to our newsletter to be the first to hear about new collections, exclusive offers and seasonal gift boxes.